Let’s be honest, no one wants to wait days for a reply or dig through web pages to get a basic answer. That’s where AI chatbots shine. Done right, they can answer questions instantly, guide users through purchases, and take the pressure off your team.
At Gikko, we help you build smart, reliable chatbots using Infobip’s no-code platform, so you can launch faster, serve better, and stay available 24/7. And the best part? You don’t need to be a developer to get started.
Here’s a step-by-step guide to setting up your AI chatbot:
Step 1: Be clear about what your bot should do
Before jumping in, ask: What’s the point of this bot?
- Do you want it to handle customer service? Let it answer FAQ and order updates.
- Maybe you need it for sales or lead gen. It can collect contact details, qualify prospects, suggest products or even book appointments.
- Or do you want a simple info assistant, pointing people to store hours, menus, or policies? Use it to share prices, policies, or store locations.
Gikko tip: Start small and focused. You can always add more features later.
Step 2: Decide where your customers will talk to it
Your bot should live wherever your customers already are:
- WhatsApp for richer, real-time conversations.
- SMS if your audience is more text-based or uses basic phones.
- Your website, where visitors often need help navigating.
- Or other platforms like Viber or Messenger.
Once you’ve chosen your channel, we’ll help you access Infobip Answers, a drag-and-drop builder where you can create your bot visually. No coding needed. Just ideas and a bit of logic.
Step 3: Give your bot the right information
A chatbot is only helpful if it knows what it’s talking about. So this step is all about loading it up with answers.
Think:
- Your most common FAQs.
- Key website pages (like product info or delivery terms).
- PDFs, guides, or internal docs your team already uses.
Infobip’s AI engine uses natural language processing to actually understand what customers are asking, even when they’re phrased a little differently. The better your content, the better your bot.
Step 4: Map out the conversation
This is where your bot gets its personality. Here are some ways you can map out how your bot will talk to users.
- Start with a welcome message to set the tone and explain what it can do.
- Provide options or menus to help users choose what they need.
- Design logic-based replies: Use logic to respond based on what they say.
- Fallbacks: What if it gets confused? If the bot doesn’t understand, have it ask for clarity.
- Handoff to a human: For complex or sensitive chats, it can pass the chat to your support team.
Gikko advantage: You can build it all visually, or start with one of our templates and tweak from there.
Step 5: Test, tweak, improve
Before going live, spend time testing it like a customer would use it.
- Try asking it real questions like a customer would.
- Test different welcome messages or flows to see what works best.
- Look at analytics:
- Where are users dropping off?
- What questions go unanswered?
- How many issues is your bot solving on its own?
Gikko tip: The best bots evolve over time. Keep adjusting based on what real users are doing.
Step 6: Launch and go live
Once you’re happy with how your chatbot behaves, it’s time to launch. Whether it’s embedded on your website, active on WhatsApp, or helping customers on Facebook Messenger, your AI assistant is now ready to work.
What a great chatbot really delivers
A Gikko-powered chatbot does more than just save you time. It helps you build better customer relationships, right from the first message. No more repetitive queries draining your team. No more late-night messages left unanswered. Just fast, helpful, on-brand conversations, whenever your customers need them. And the best part? You don’t need a developer, a massive budget, or months of setup.
Ready to launch your first AI chatbot? Let’s talk.