Your business never closes. Neither does your support.
Gikko’s AI Agent handles inbound queries, qualifies leads, and resolves customer support issues – end-to-end support, 24 hours a day, 7 days a week. Live on WhatsApp, email, and SMS.
What is an AI Agent?
An AI Agent is a purpose-built, always-on digital assistant that holds real conversations with your customers, on the channels they already use. And your AI Agent is trained specifically on your business: your products, your processes, your brand voice, and the questions your customers ask.
What a Gikko AI Agent can do for your business:
Slash support volumes
Basic, repetitive queries (FAQs, status updates, troubleshooting steps) are handled automatically. Your team only sees the issues that need them.
Never miss an enquiry
Your AI Agent responds the moment a customer reaches out – at 2am, over the weekend, during a public holiday. No more frustrated customers waiting for office hours.
Qualify leads before your team lifts a finger
Inbound sales interest is captured, screened, and summarised. Your sales team receives warm, context-rich leads, ready to close.
Scale without adding headcount
Serving twice as many customers doesn’t have to mean doubling your support team. Your AI agent can handle volume spikes without breaking a sweat.
Consistent, on-brand every time
No off days. No inconsistent responses. No tone issues. Your agent delivers the same quality interaction every single time.
Insight into every conversation
Every interaction is logged and reviewable. Understand what your customers are asking, where issues arise, and how to improve… continuously.
Under the hood.
Gikko’s AI Agents are built on large language model (LLM) technology configured, fine-tuned, and secured specifically for your business context. Here’s what that means in practice:
Custom knowledge base
We build a dedicated repository from your documentation, FAQs, product specs, and support materials. Your agent only draws from your data… nothing else.
Channel integration
Your agent is connected directly to your existing WhatsApp Business account, email inbox, or SMS shortcode.
Persona & tone
Your agent is configured with a name, a voice, and a personality that reflects your brand, so every conversation feels like it comes from your business.
Escalation logic
When a query falls outside the agent's scope, it hands off to your human team, with the full conversation context already captured.
Secure, isolated instances
Every client runs in a completely separate environment. Your data is never shared, pooled, or accessible to any other business.
Continuous improvement
As your business evolves, so does your agent. Gikko monitors performance and updates the knowledge base as needed.
We handle everything.
Most businesses know they need something like this. Few have the time or technical resources to manage it themselves. That’s exactly why Gikko takes ownership of the whole process: from the first conversation to a live, fully operational agent.
→ Discovery
We start by understanding your business. What problems do you need to solve? What questions does your support team answer most? What does a successful outcome look like? This shapes everything that follows.
→ Build
We take your documentation, FAQs, product information, and internal knowledge and transform them into a structured, searchable repository. This is the foundation your agent draws from when responding to customers.
→ Connect
We integrate your agent directly with your chosen channel: WhatsApp Business, email, or SMS. We configure escalation paths so complex queries are routed to your team seamlessly, with full context intact.
→ Test
Before anything goes live, we put your agent through rigorous testing. We run it through real-world query scenarios, edge cases, and escalation triggers to make sure it performs exactly as expected.
→ Launch & Manage
Once live, we don’t disappear. Gikko monitors your agent’s performance, updates the knowledge base as your business evolves, and provides ongoing support. You get all the benefits without the operational overhead.
We fit in with how you work.
Every business is different. Some want to hand the whole thing over and check in on results. Others want more control over their infrastructure, their data, or their deployment environment. Gikko accommodates both – and everything in between.
Fully Managed
Hand us the problem and we’ll handle the rest. We build, host, manage, and optimise your AI agent from end to end.
Repository build & data management
Channel setup & integration
Testing & QA
Hosting & infrastructure
Ongoing monitoring & updates
Dedicated support from the Gikko team
Collaborative
Prefer to run the agent within your own infrastructure? We integrate into your environment, provide the technical expertise, and support your team with ongoing management.
Repository build & data structuring
Channel integration support
Testing & handover
Deploy into your environment (AWS, Azure, or on-premise)
Training for your technical team
Ongoing advisory support
Not sure which model is right for you?
Our team can help you figure it out in a free consultation.
Ready to optimise your customer experience?
Let's talk about what a Gikko AI Agent could do for your business.
Be first. Lock in your launch price.
Gikko AI agent packages launch soon. Join the waitlist today to get the Early Bird special and be among the first businesses to go live.
