Gikko’s WhatsApp Business API:
Reach Your Customers Where They Are

Our company was created to enable businesses to communicate with their customers through mobile devices in a more efficient and cost-effective way. With Gikko you gain a powerful business partner that can help you achieve your communication goals through WhatsApp Business.

WHATSAPP BUSINESS API

Gikko enables WhatsApp Business Solutions for all enterprises, financial institutions, and organizations. Your audience, once opted-in, can be reached in real-time where they already are, on the app they enjoy and trust.

WhatsApp Business is a free-to-download app that was designed with the small business owner in mind. It allows businesses to easily interact with customers by using tools to automate, sort, and quickly respond to messages. WhatsApp Business is available to download on both Android and iOS devices.

The WhatsApp Business API is a powerful tool that enables businesses to send and receive messages at scale. It offers a range of features such as rich media messages, branding, verified accounts, quick-reply buttons, and more. With the WhatsApp Business API, you can send personalized campaigns from your brand and engage your audience.

WhatsApp Business is crucial for your mobile messaging strategy in today’s age because it offers a direct line of communication between businesses and their customers. With over 2 billion global users, WhatsApp is the biggest messaging app in the world. It’s an excellent channel to reach a broad audience. With features like WhatsApp bulk message sender, WhatsApp campaigns, and WhatsApp promotional messages, you can cut through the noise and reach your customers more effectively.

At Gikko, we understand the importance of effective communication with your customers. That’s why we offer WhatsApp Business Solutions that enable you to reach your customers at every touchpoint, on their favorite channels, anywhere, anytime. Our online bulk messaging portal lets you send bulk SMS and WhatsApp messages to your customers in Southern Africa. Improve customer engagement with our omni-channel approach that allows you to reach your customers via mobile messaging and email.

ANSWERS – CONVERSATIONAL CHATBOT
THE BOT-BUILDING PLATFORM

Answers is our brand-new chatbot building platform for designing, building, and testing chatbots for mobile chat applications like WhatsApp.
You can build one today. No coding skill is required.

If you’re interested in learning more about Gikko’s WhatsApp Business Solutions, please head on over to our Get Started page. You can also contact our customer support team for more information on how to implement our WhatsApp services.

CHATBOT FEATURES

DRAG & DROP, CODE FREE INTERFACE

No coding skills required. Build and test your chatbot yourself.

POWERED BY IN-HOUSE AI ENGINE

Our Powerful NLP (Natural Language Processing) engine powers your chatbots and makes them understand customer intent.

CONTEXUAL LIVE AGENT TAKEOVER

Transfer the conversation from chatbot to live-agent using our Conversations Interfacce.

OMNICHANNEL DEPLOYMENT

Deploy your chatbot on any channel you like.

African man wearing glasses with a beautiful bright smile wearing a grey jersey, bag slung over his arm and smartphone in their hand
CODE-FREE EXPERIENCE WITH DRAG AND DROP

Create and manage chatbots with an intuitive interface and deploy them on WhatsApp.
Bring a new dimension to your business as you up-sell, cross-sell, and lead generation efforts. Assist your customers with a true virtual assistant, capable of having real conversations – and even finishing entire transactions.

Gikko Managed Email Campaigns
CONVERSATIONS-DIGITAL CLOUD CONTACT CENTER

Conversations is a single, intuitive workspace that helps agents manage all customer conversations across any channel, with ease. The cloud contact center offers an organised omni-channel solution that can be easily integrated to your social media accounts thus enabling two-way conversation over Facebook, Twitter and Instagram by replying to direct messages, comments and posts.

Green outlined Cloud icon with green Facebook, Instagram and Twitter icons inside
Not Everything is Artificial.

Through our cloud contact center solution, you can keep the human touch by allowing the chatbot to handle high-volume queries, decreasing your agents’ burden, but allow seamless transfer to a human when necessary.
What if your clients get stuck in conversation with a chatbot, or they just want to speak to someone who can assist them without leaving their preferred channel?

Anywhere, Anytime.

Easy to scale, fast to onboard and simple to use. Your agents and field support can provide customer service from their desktop or on the go with Infobip Conversations’ Mobile App.

FREE ACCOUNT

24/7 SUPPORT

99.99% DELIVERY