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January 18, 2023
10 ways Banks and other financial players can guarantee the security of their communication.
How banks and other financial players can guarantee the security of their communications. People must have complete faith in the security of mobile messaging if they intend to use it to communicate with their bank. Therefore, it is crucial that banks and other financial services providers are aware that they can provide those assurances. The ...
Banking Communications, Financial Communications, IT Security
August 30, 2022
CUSTOMER STORY: OLD MUTUAL LIMITED- CREATING A UNIFIED CUSTOMER ENGAGEMENT PLATFORM
Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. Communications is an integral part of our delivery of value to our customers. It is something that we champion as Old Mutual/CABS. One of the ...
Case Study, Customer Experience, Financial Communications, SMS Marketing
April 1, 2021
WhatsApp Chatbots- Transforming the Insurance Industry
The key to successful business, according to leading Insurance companies, is being the first to get information to customers both current and potential. The solution is providing Answers, instant answers through WhatsApp Chatbots. Many chatbots can be frustrating as they can only reply to FAQs and often stall when a conversation veers slightly out of ...
Customer Experience, Financial Communications, WhatsApp Business
April 1, 2021
How successful Insurance Companies use Whatsapp Chatbots
In 2021, insurance company’s products and offers aren’t enough to make it stand out. Successful insurance companies are using WhatsApp Chatbot solutions to change the way they interact with not just their customers but potential customers therefore the BIGGEST brand differentiator is customer experience. Generational changes have brought on a change in who new customers ...
Customer Experience, Financial Communications, WhatsApp Business
March 30, 2021
Insurance Companies: Communicate Like A PRO
Imagine your ideal insurance customer confined at home and looking for a way to renew their policy remotely. While browsing for a solution on your company website they come across a direct link to a WhatsApp Chat option pops up, here’s what happens next: Reaching your customers wherever they are on a platform they love ...
Customer Experience, Financial Communications, WhatsApp Business
March 9, 2021
How Insurance companies benefit from an Omni-channel communication service
Initially, mobile messaging has been widely used by insurance companies for business communications. With the omni-channel messaging services that Gikko offers, the insurance sector has captured new prospects, increased customer acquisitions and improved communication and retention both for the organization and its customers. If your insurance company is not using this method to communicate or ...
Customer Experience, Financial Communications, Omni-Channel Communication