Customer Experience
CUSTOMER STORY: NMB
“Gikko provided us with a solution that enabled us to engage our customers on multiple platforms. Feedback from the reports generated on the channel resulted
May 18, 2023
WE CRAFT EXPERIENCES FROM CUSTOMER INFORMATION
Present flexible opportunities for customers to engage
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IT Security
What is Smishing? How do you Safeguard Yourself Against it?
Smishing. What is it? Smishing is a type of electronic fraud akin to email phishing in which criminals send SMS messages to potential victims posing
April 19, 2023
omni-channel communication
How to use omnichannel solutions to boost customer loyalty
What is customer loyalty and why is it important? The bond you’ve built and nurtured between your brand and a happy customer is represented by
April 5, 2023
Customer Experience
Hyper-Personalization: The Next Wave of Customer Experience
Consumers are one of the most important pillars of any business or brand; how they perceive a brand, whether they buy products or services or
March 29, 2023
Business SMS
How to Measure the Success of Your SMS Campaign
Because it is quick and affordable, bulk SMS is a very popular way to sell your goods or services. A large group of people are
February 27, 2023
Banking Communications
Is your messaging platform secure?
IS YOUR MESSAGING PLATFORM SECURE? Digital banking boom. The Covid-19 pandemic has fast tracked the deployment and uptake of digital banking. More and more, banking
February 9, 2023