Customer Experience
Build engaging digital experiences
Banks must put more effort into creating engaging digital experiences if they want to attain a level of demand that spurs growth and increases consumer
September 1, 2023
WE CRAFT EXPERIENCES FROM CUSTOMER INFORMATION
Present flexible opportunities for customers to engage
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Customer Experience
An overview of conversational marketing chatbots
What is the definition of conversational marketing? Conversational marketing combines human conversations, which may occur via voice channels, live chat, or messaging apps, with interactions
May 22, 2023
Customer Experience
CUSTOMER STORY: NMB
“Gikko provided us with a solution that enabled us to engage our customers on multiple platforms. Feedback from the reports generated on the channel resulted
May 18, 2023
Customer Experience
Hyper-Personalization: The Next Wave of Customer Experience
Consumers are one of the most important pillars of any business or brand; how they perceive a brand, whether they buy products or services or
March 29, 2023
Banking Communications
Is your messaging platform secure?
IS YOUR MESSAGING PLATFORM SECURE? Digital banking boom. The Covid-19 pandemic has fast tracked the deployment and uptake of digital banking. More and more, banking
February 9, 2023
Business SMS
CUSTOMER STORY: NYARADZO- REACHING CUSTOMERS WITH DIGITAL COMMUNICATION ON A LOCAL AND GLOBAL SCALE
Nyaradzo Group is a dynamic group of companies that provides financial, insurance, risk and event management solutions. Gikko is a great partner for us because
September 20, 2022
Case Study
CUSTOMER STORY: OLD MUTUAL LIMITED- CREATING A UNIFIED CUSTOMER ENGAGEMENT PLATFORM
Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across
August 30, 2022
Case Study
CUSTOMER STORY: LAFARGE- DELIVERING PRODUCT CATALOGUES TO CUSTOMERS OVER WHATSAPP
As a subsidiary of the Swiss headquartered Holcim, Lafarge Cement Zimbabwe (Limited) taps into world class standards in building solutions supply as well as health
August 23, 2022
Banking Communications
SURVEY: Enhancing Banking Experience through SMS Alerts
SMS remains the most reliable communication that does not rely on internet connectivity and extremely high open rates. Gikko carried out a survey in which
March 21, 2022
Customer Experience
Chatbots: Automate the easy stuff.
Most recently Lafarge Cement Zimbabwe undertook to digitize their product catalogues by replicating them through a WhatsApp chatbot “Muvaki”. Gikko is proud to have implemented
May 12, 2021
Customer Experience
WhatsApp Chatbots- Transforming the Insurance Industry
The key to successful business, according to leading Insurance companies, is being the first to get information to customers both current and potential. The solution
April 1, 2021
Customer Experience
How successful Insurance Companies use Whatsapp Chatbots
In 2021, insurance company’s products and offers aren’t enough to make it stand out. Successful insurance companies are using WhatsApp Chatbots to change the way
April 1, 2021