Bereka is a logistics services provider, delivering goods and services with convenience, safety, security and reliability. Bereka has partnered with Mukuru to offer customers Mukuru’s services at their doorstep.
Challenges
- Having to leave your home to access Mukuru services.
- Challenges commuting into the central business district.
- Issue of security once customers receive the service.
Solution
As a new to market business, Bereka created a chatbot solution that enabled customers with bandwidth challenges the ability to set up a delivery as quickly and easily as possible harnessing WhatsApp for business. Gikko, a WhatsApp partner through Infobip, was eagerly there to assist with our business policy review and business verification – a requirement from Meta, and ensure we were approved for WhatsApp for
Business.
Additionally, Bereka has found Gikko’s SMS services to be very useful. SMS’s have been used to inform customers of their delivery time, as well as a convenient direct marketing tool. As a result, Bereka has had a strong roll out to the market, having successfully completed thousands of deliveries.
Result
As a result, Bereka has had a strong roll out to the market, having successfully completed thousands of deliveries. Get in touch with us and see the power of automating the easy stuff.
