Case study: Bereka

Bereka branding and statement about Gikko's willingness to assist with Meta verification for Whatsapp business includes smiling employee picture in the bottom right corner and Gikko branding in the top right

Bereka is a logistics services provider, delivering goods and services with convenience, safety, security and reliability.  Bereka has partnered with Mukuru to offer customers Mukuru’s services at their doorstep.

Challenges

  • Having to leave your home to access Mukuru services.
  • Challenges commuting into the central business district.
  • Issue of security once customers receive the service.

Solution

As a new to market business, Bereka created a chatbot solution that enabled customers with bandwidth challenges the ability to set up a delivery as quickly and easily as possible harnessing WhatsApp for business.  Gikko, a WhatsApp partner through Infobip, was eagerly there to assist with our business policy review and business verification – a requirement from Meta, and ensure we were approved for WhatsApp for

Business.

Additionally, Bereka has found Gikko’s SMS services to be very useful. SMS’s have been used to inform customers of their delivery time, as well as a convenient direct marketing tool. As a result, Bereka has had a strong roll out to the market, having successfully completed thousands of deliveries.

Result

As a result, Bereka has had a strong roll out to the market, having successfully completed thousands of deliveries. Get in touch with us and see the power of automating the easy stuff.

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