- Relevant information reaches your customers.
The information available on a website or in an app can overwhelm users quickly and it is not always relevant to them. Using chatbots frees up 64% of agents time to deal with more pressing issues.
A chatbot can filter the conversation to lead to the correct departments if need be cutting out unnecessary administration and call time.
- Creating a personal customer experience.
We know that training employees to put the customers’ needs first can be a long process and fail due to human error leading to many customer complaints .
With a chatbot, you don’t have this problem. This allows your business to provide an individual experience to every single user and create a positive, customer-centric brand image.
- Position your business as an innovative leader.
Investing in chatbot technology will place your company as an innovative expert in your industry. It is more promising than a customised app, as this technology is still new and exciting for many users. The engagement is on a platform familiar to all- WhatsApp, and it motivates the customer to engage more that once building brand loyalty and customer retention.
- Operates 24/7
Another advantage is the constant availability of chatbots. With a growing company, comes great expectations. Quick responses to inquiries are the set standard.
With a chatbot, you can offer your customers a service that is available 24 hours a day, even if there is no employee in the office.