Establishing a seamless and smooth healthcare communication channel plays a crucial role in freeing up the administrative time which can be better utilized for more important tasks such as treatment and patient care.
Incorporating a clear and well-targeted SMS messaging strategy is a great way to open up the communication gaps within large hospitals, private clinics or other areas in the healthcare industry. Healthcare organizations can leverage bulk SMS service to offer a flawless and more personalized experience to the patients as SMS messages are regarded as being less intrusive. In addition to this, messages can be tailored to individual needs and preferences, so it ticks all the right boxes.
1. Reduce the Frequency and Number of no-shows
No-shows or missed appointments are frustrating both financially and psychologically for healthcare professionals. Automated SMS messages enables your organisation to remind the patients to honour your appointment. Moreover, you can use the SMS to manage schedules and send appointment reminder notifications. Integrating SMS software enables the patient to confirm, cancel or reschedule their appointments at their convenience within a few seconds. This will also save valuable time enabling the facility to utilise their staff on site where they are required the most. In addition to this, it eliminates the need to track down the no-show patient and reschedule.
2. Send out Prescription Reminders
In addition to this, hospitals can also use SMS to notify the patient about the prescription availability. By sending an SMS, the hospitals can proactively communicate with the patient, rather than the patients doing a follow up via phone to check a prescription’s status. Also, you can send out notifications to remind the patients about their prescription refills, eliminating the fire drill of submitting a last minute refill
3. Better Internal Communication
Incorporating SMS messaging software into your system also helps in improving the internal communication. It is one of the fastest ways to exchange important information about any upcoming surgeries, test results or shift changes. Additionally, with bulk SMS messages you can reach out to large groups simultaneously and let the entire staff know when you need a substitute to cover a shift.
If you have any queries about how to utilize and leverage SMS for your healthcare institute, feel free to talk to our experts.